Most Pumpjack Apparel products are custom, made-to-order items (embroidered, heat-pressed, or printed to your specifications). Because these are produced just for you, custom items cannot be returned or refunded for buyer's remorse, ordering the wrong size, or design choices you approved. Please review your proof, sizing, and quantities carefully before approving production.
We stand behind our work. If your order arrives with a manufacturing defect, or it does not match the proof you approved due to our error, we will remake it or issue a refund at our discretion. To make a claim, contact us within 7 days of delivery at support@pumpjackapparel.com with your order number and clear photos of the issue.
Minor variations in color, thread, placement, and finish are normal characteristics of custom embroidery and printing and are not considered defects.
Unembellished, non-personalized stock items may be returned within 30 days of delivery if they are unworn, unwashed, and in original condition with tags attached. Return shipping is the customer's responsibility unless the return is due to our error.
Need to change or cancel an order? Contact us as soon as possible. We can usually accommodate changes before production begins. Once a custom order has entered production, it can no longer be changed or canceled.
If your order is lost or damaged in transit, contact us at support@pumpjackapparel.com and we'll help file a claim with the carrier and make it right.
Approved refunds are issued to your original payment method through Stripe. Once processed, it may take several business days for the refund to appear on your statement, depending on your bank or card issuer.
HRH Operating Inc. (operator of Pumpjack Apparel)
6921 N County Rd 1294, Midland, TX 79707
Email: support@pumpjackapparel.com