Pumpjack Apparel is a custom embroidery, apparel, and design service operated by HRH Operating Inc. ("HRH Operating," "Pumpjack Apparel," "we," "us," or "our"), accessible at pumpjackapparel.com. This Privacy Policy explains how we collect, use, and protect your information when you place an order or use our website.
Order and contact information: your name, email address, phone number, shipping and billing address, and the details of your order.
Custom artwork and files: logos, designs, images, text, and instructions you submit for embroidery, printing, or design work.
Payment information: payments are processed by Stripe. We store your Stripe customer ID and order/charge records but never your full card number.
Communications: messages, quote requests, and correspondence you send us.
Usage data: basic information such as pages visited, device, browser, and IP address, collected via standard server logs.
Service providers: we use third parties to operate the business, including Stripe (payments), our website host, our database provider, shipping carriers, and email providers. They process your information only to provide these services to us.
Legal requirements: we may disclose information when required by law or to protect our rights, property, or safety, or that of others.
Business transfers: if HRH Operating Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information.
Artwork and files you submit are used solely to produce your order. We do not sell or license your designs. You are responsible for ensuring you have the rights to any logos, images, or trademarks you submit (see our Terms of Service).
We retain order and transaction records for as long as needed to fulfill your order and to meet tax, accounting, and legal requirements. Other personal information is kept only as long as necessary for the purposes described above.
We use industry-standard safeguards including encryption in transit (TLS). Card payments are handled by Stripe, a PCI-compliant processor — we never see or store your full card details. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Pumpjack Apparel is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will delete it.
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
Questions about this Privacy Policy or your information? Contact us at:
HRH Operating Inc. (operator of Pumpjack Apparel)
6921 N County Rd 1294, Midland, TX 79707
Email: privacy@pumpjackapparel.com